Orders & Purchases
I placed an order but did not receive a confirmation email.
I placed an order but did not receive a confirmation email.
Once you’ve successfully placed your order, you should receive a confirmation email at the email address you provided during the checkout process. If you can’t see this in your inbox, please check your spam folder. If you still can’t find your confirmation, please contact us.
Will I need to pay customs fees?
Will I need to pay customs fees?
No worries, we cover all customs costs. In most cases, you won’t be charged anything upon arrival. If you are, just email us and we’ll take care of it for you.
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website.
I didn't receive all off my order?
I didn't receive all off my order?
Please note that art with different packaging requirements are shipped separately, so your order could arrive in as many as 3 separate deliveries.
In the unlikely event that all your deliveries have arrived, but part of your order is still missing, please make sure to contact us so that we can assist.
What should I do if my delivered art is not what I ordered?
What should I do if my delivered art is not what I ordered?
If your art is not what you expected, please check the order details from your original order email. If the art delivered does not correspond to the product details, please make sure to contact us.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer 30 days of free returns for damaged or defective orders. More info on the Returns Policy page.
How do I initiate a return?
How do I initiate a return?
To start a return, please reach out to our support team with your order number and clear photos of the item and its packaging, showing the damage.
Our team will review and get back to you within 24 hours with the next steps.
What should I do if my art is damaged?
What should I do if my art is damaged?
If your art is damaged on arrival, please take a few photos of the delivered item (including packaging) with the damage visible and then contact us along with your order details immediately, preferably within 30 days.
Please do not return any damaged items until we’ve told you to do so.
I received my order but changed my mind. Can I send it back?
I received my order but changed my mind. Can I send it back?
All of our products are made-to-order, created only after you place an order. Because of this, returns or exchanges are only accepted if an item arrives damaged or defective.
We work hard to ensure sizes, dimensions, descriptions and photos are accurate to help you choose confidently.
We’re always happy to answer any questions before you order to make sure you feel good about your choice.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
We process refunds or replacements as soon as the damage or defect is reported to us. We know you’ve already waited for your order, so we make sure you don’t have to wait long for a resolution.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Delivery times may vary depending on your location, product ordered and the shipping method chosen at checkout.
Typically for art, it takes 3-5 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days.
To view all shipping details, including country-specific options and estimated timeframes, please click Shipping & Delivery
My order is taking too long to arrive. What should I do?
My order is taking too long to arrive. What should I do?
Please contact us and we will coordinate with the courier. We'll always be in touch until you receive your order and resolve your concern.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Additional charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team right away to update your shipping address, as we process orders quickly. Once an order has shipped, we’re unable to make any changes.
