Need to Know
All essential details to make your shopping experience smooth. For more help or immediate concerns, email us.
Product Details
Shipping and Delivery
Returns and Refunds
About Rear View
Unlikely Scenarios
All questions related to unlikely scenarios such as a missing or damaged order.
I placed an order but did not receive a confirmation email.
Once you’ve successfully placed your order, you should receive a confirmation email at the email address you provided during the checkout process. If you can’t see this in your inbox, please check your spam folder. If you still can’t find your confirmation, please contact us.
I received my order but changed my mind. Can I send it back?
All of our products are made-to-order, created only after you place an order. Because of this, returns or exchanges are only accepted if an item arrives damaged or defective.
We work hard to ensure sizes, dimensions, descriptions and photos are accurate to help you choose confidently.
We’re always happy to answer any questions before you order to make sure you feel good about your choice.
What should I do if my art is damaged?
If your art is damaged on arrival, please take a few photos of the delivered item (including packaging) with the damage visible and then contact us along with your order details immediately, preferably within 30 days.
Please do not return any damaged items until we’ve told you to do so.
My order is ready for pickup but I am being asked to pay for customs fees.
We pay and cover all customs costs. In most cases, won't be charged anything upon arrival but if you are just email us!
My order is taking too long to arrive. What should I do?
Please contact us and we will coordinate with the courier. We'll always be in touch until you receive your order and resolve your concern.
What should I do if my delivered art is not what I ordered?
If your art is not what you expected, please check the order details from your original order email. If the art delivered does not correspond to the product details, please make sure to contact us.
What should I do if part of my order is missing?
Please note that art with different packaging requirements are shipped separately, so your order could arrive in as many as 3 separate deliveries.
In the unlikely event that all your deliveries have arrived, but part of your order is still missing, please make sure to contact us so that we can assist.
Illustrate My Ride
How to place an Order?
Step 1 – Pick Your Product
Pick what product you want be it a Digital File to a Framed print.
Step 2 – Pick Your Size
We offer a number of sizes compatible with US, International and European. Making sure its ready to hang once it arrives.
Step 3 – Pick How Many Cars
We draw from 1-100 cars so whatever your looking for we got you covered. Standard just upload your own photo and we will draw from that. For Premium your own account manager will email you after your order to confirm all the photos so don’t stress.
Step 4 – Pick Your Extra
Are you after the final high resolution file for your desktop wallpaper or to print it again another time? Then tick this and we will send it to you for your own personal use.
Step 5 – Pick How Long
We usually take around 3-6 days to show the first draft. Are you in a hurry? Then this option is for you!
Step 6 – Tell Us What You Need
Have you any special requests, personalized messages or want to give us a heads up before we start? Then let us know here.
PHOTOS
An account manager will be in touch via email after you order to collect all your photos from you or find them on your behalf for Premium customers.
For Standard customers please upload your photo and we will draw from that.
Custom Finish Choices
Digital File
We'll send it to you via email in JPG.
Art Print
Our premium matte paper has a natural, smooth uncoated finish that feels luxurious to touch. The 200 gsm/ 80 lb paper weight makes it durable and long-lasting.
You'll receive A4 posters flat while anything bigger will arrive rolled in a tube.
Premium Black Frame
Get your prints ready-to-hang with our premium wooden frames.
They are 20-25mm /0.79"-0.98" thick and 10-14mm /0.4"-0.6" wide with shatterproof plexiglass to protect your print from damage.
Canvas
Our canvas is a coated fabric, a blend of cotton and polyester. It has a weight of approximately 400gsm/ 220lb cover and a thickness of 350-400 microns, giving you a sturdy and durable product
It has an approximately 38mm /1.3" thick wood stretcher bar and comes with the hanging tools for easy installation.
Processing & Shipping
Once you are 100% happy with the drawing, we’ll start printing!
We pack your art with extra care and send it tracked for free!
The average is 2-6 days and also please allow shipping times which vary depending on the product and where you live in the world. Find out the delivery times HERE.
Customs, TAX & Returns
TAX & Customs – We pay and cover all customs costs. You wont be charged anything upon arrival and if you are just email us!
Returns – We make sure you are 100% happy with the drawing before printing. Therefore, we only accept returns for damaged products.
What's the difference between Standard and Premium?
For standard you must send us a photo after purchasing. This is the photo we will use and there is not an account manager assigned to your job. You will be given 3 revisions and in turn this keeps costs down making it cheaper.
For premium we will assign you an account manager who will work with you to find the correct photos. You are also given unlimited revisions and the opportunity to have more than one car draw.
For all products offer a full money back guarantee if you're not happy with the end result.
What quality should the photo I send to you be?
The better quality the photo, the easier it will be for our artists to get a more accurate illustration. But don’t worry, iPhone photos are perfect!
What if I am not happy with my design?
Our artists are incredibly talented and always do an amazing job. However, sometimes working from a photo, we miss the essence of the car. The standard product comes with 3 revisions and the premium unlimited.
We will do our best to make sure you're 100% happy. For the premium product, we will offer a full refund if you're still not happy after all the revisions before we make the final product.
Do you draw every detail of the car?
We draw all cars in our modern stylised graphic way. In order to find a balance between quality and price, we don’t draw all details, text, & logos. The base price includes all standard road car details.
Rest assured we will make sure we capture your pride and joy, be it a modification, spoiler, or special number plate. If you have any requests or areas we should focus on, let us know, we will work with you to get it right.
If you want the cars drawn in a different style or a different angle, let us know before we start drawing your ride. If you require more details or the cars have large patterns/ liveries, there might be a need for an extra payment of £5 per car needed.
Can I include a personalised message?
Sure, on our premium service we will offer a free personalisation service where you can add a personalised message and also model numbers/years under the cars to make it extra special.
Disclaimer
Please be aware there is an artist drawing your ride and we are human after all. Sometimes things might take longer than expected as this is a bespoke product.
Also, we endeavor to use photos to get the most accurate representation of your car but we don’t draw all details to keep the price down.
We are aware that a lot of these requests are time-sensitive as it’s a special gift for someone’s birthday, for example. We do our best to show all our timings be it from finding photos, drawing, revisions to making the product.
We want you to have this as much as you do on the correct date, but no matter how much we try to estimate timings, sometimes things will take longer as this is a manual human process. Please try and allow for this.
If for whatever reason we don’t hit that level you expected, we might need to request a detailed upgrade. If the car is just too difficult for us to draw and both parties feel it’s not working after trying our best, a full refund will be offered.
Please note we can’t refund if you have already received the physical product. By ordering the product from our site, we are assuming you have read all these and agree to what is said. And on that note, let’s make something special and draw your ride!
Anything else?
If your question is still unanswered, please contact us and we'll be in touch within 24 hours.